Returns Policy – Airwyens

At Airwyens, we strive to provide high-quality products and a smooth shopping experience. If you are not satisfied with your purchase, you may request a return under the following conditions:

1. Return Window

We offer a return window of 7 days from the date of delivery for eligible products. Customers must initiate their return request within this period to qualify. Requests made after the specified timeframe may not be accepted. The return window begins from the day the product is marked as delivered by the courier. It is the customer’s responsibility to ensure timely communication regarding returns. We recommend inspecting your order immediately upon delivery.

2. Eligibility Criteria

To be eligible for a return or exchange, the product must be unused, unworn, and in its original condition. Items must be returned with all original packaging, tags, labels, and invoices intact. Products that show signs of wear, damage, alteration, or misuse will not be accepted. The item should be in resalable condition to qualify for a refund or exchange. We reserve the right to reject returns that do not meet these requirements. Proper packaging is essential to avoid damage during return shipping.

3. Non-Returnable Items

Certain items are not eligible for return or exchange due to their nature or promotional status. This includes products purchased during clearance sales, special discounts, or final sale events. Customized, personalized, or limited-edition items are also non-returnable. Additionally, items that have been used, damaged, or altered after delivery will not be accepted. We clearly mention non-returnable items on product pages where applicable. Customers are advised to review product details carefully before purchasing.

4. Return Process

To initiate a return or exchange, customers must contact us via email at airwyens@gmail.com with their order details. Once your request is reviewed and approved, we will provide step-by-step return instructions. Customers are required to securely package the item to prevent damage during transit. Return shipping charges may be the responsibility of the customer unless the product received is defective or incorrect. We recommend using a trackable shipping service for returns. Airwyens is not responsible for lost or damaged return shipments.

5. Return Approval

All returned items are subject to inspection once received by our team. Refunds or exchanges will only be processed after the product passes our quality checks. If the item does not meet our return criteria, it may be sent back to the customer without a refund. Approved refunds will be processed to the original payment method within a reasonable timeframe. Processing times may vary depending on your payment provider. We reserve the right to make the final decision on all return requests.

Airwyens — Walk Above the Ordinary.